Robot Customers helps teams understand how people talk about robots in everyday language — and what that means for product decisions, messaging, and adoption. We combine web-scale listening across online conversations with structured research (polls, surveys, quizzes) and one-on-one interviews, then bring it together in reporting that's meant to be usable, not academic.
We listen at scale across forums, social media, and public discussions where people talk candidly about robots—what excites them, what worries them, and what language they actually use. This gives you the pulse of everyday sentiment and recurring themes before you spend a dollar on formal research.
We design and deploy structured questions that capture quantitative data on specific topics—from feature preferences to adoption barriers. These tools turn casual engagement into measurable insights you can chart, compare, and act on.
With over 25 years of experience in user research, we conduct in-depth conversations that uncover the "why" behind the numbers. You get direct quotes, unexpected motivations, and a richer understanding of the people who will (or won't) adopt your technology.
We synthesize everything—online signals, survey data, interview transcripts—into reports that are clear, visual, and built for decision-making. You get themes, quotes, charts, and recommendations you can put to work immediately.